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The Art of Working with Interpreters

[separator type='transparent' color='' thickness='' up='' down=''] A Manual for Health Care Professionals [separator type='transparent' color='' thickness='' up='' down=''] You've probably heard the story: The doctor asks the non-English-speaking patient how he's doing; the patient gives a lengthy response involving wild gesticulations and dramatic facial expressions, and the interpreter...

A Roadmap for Hospitals

Advancing Effective Communication, Cultural Competence, and Patient-and Family-Centered Care:   This monograph was developed by The Joint Commission to inspire hospitals to integrate concepts from the communication, cultural competence, and patient- and family-centered care fields into their organizations. The Roadmap for Hospitals provides recommendations to help hospitals...